PROPERTY MANAGEMENT
Building Operations
Mechanical and Electrical maintenance
The main focus of Reliance Facilities management’s
mechanical and electrical maintenance is on predictive and
preventive maintenance. Through our sub-contractors we provide
maintenance of:
o Building Management Systems
o Air-Conditioning systems
o Electrical installations
o Plumbing and Water treatment plants
o Fire Fighting systems
Building Maintenance
o Identification of defects and rectification
o Program for all routine building maintenance works
o Tendering and contract management for repair, redecoration
or improvements.
BMS operations
Operation and maintenance of the buildings’ BMS
(Building Management Systems)
Soft Services
Cleaning
Cleaning services are provided of the highest international
standards and specifications. Reliance Facilities Management
will appoint a cleaning company to carry out housekeeping
and will enforce the best housekeeping practices anywhere
in the world. A comprehensive cleaning schedule for the
entire development we manage showing items to be attended
to daily, weekly, monthly, etc; and impose strict supervision
on a daily basis of the successful contractor will be prepared
Pest Control
Periodical pest control measures including general disinfestations
would be adopted for flying insects as well as rodents.
Reliance Facilities management has strict quality controls
and ensures that only eco-friendly and bio-degradable chemicals
are used.
Landscaping
All landscaping maintenance and upkeep would be carried
out to exacting standards utilizing original designer’s
specifications and briefs.
Risk Management
Safety & Security
Both these services go hand in hand and are not exclusive
from each other. We initiate and implement a suitable security
program for the building, employ a competent security team,
monitor its performance and ensure well trained personnel
of a suitable caliber are available at all times.
Insurance Management
Reliance Facilities Management has a vast knowledge of
insurance policies and benchmarking available in the global
market and advises its clients accordingly to safeguard
its valuable assets.
Disaster Management
Reliance Facilities Management has formulated action plans
and fixed procedures to be followed in the event of unforeseen
disasters. These include evacuation plans for fire, bomb
threats, accidents, etc.
Reserve Fund/Sinking Fund
We undertake detailed surveys and life expectancy analysis
for items requiring periodic expenditure on maintenance
and set up and administer a reserve fund account to allow
for these items in accordance with the owning body's procedures.
Administrative Services
Tennant-Owner Relations
Managing effectively the Estate’s occupiers contributes
in large part towards creating a successful development.
Occupiers require their environment to be clean, safe, and
convenient and attractive. We foster and maintain good and
close relations with owners and occupiers to ensure continued
satisfaction.
Tennant billing
As part of the co-ordination between the tenants and the
owners, Reliance Facilities management has systemized procedures
for billing of services such as air-conditioning, common
area electricity and other common facilities.
Parking Management
Reliance Facilities Management has a systemized and scientific
approach to parking management that ensures optimized usage
of parking space based on usage and maximizing space usage.
Planning and Budgeting
Reliance Facilities Management would assist the owners
by preparing annual budget forecasts of management expenses,
for approval by the client to ensure that there are no unexpected
outgoings for the property which also serve as a cross check
to service payment requests.
Financial Management
Reliance Facilities Management will set up and maintain
a fully independent set of management accounts and prepare
and submit monthly statements indicating all income and
expenditure. We arrange for the account to be audited on
an annual basis by professional and independent Auditors.
FACILITIES MANAGEMENT
Apart from standard facility management services like
security, cleaning and maintenance the following services
are also provided as part of our facilities management portfolio:
Mail Management
To ensure security of data and accurate logistics, Reliance
facilities management has tailor-made mail management solutions
to ensure efficient handling of an organization’s
couriers and mail.
Catering Management
Catering management not only looks into the daily management
of the canteen and pantry facilities but also ensures that
the quality of the food and the operations comply with the
organization’s environmental, health and safety policies.
Contract Management
Reliance Facilities Management is able to leverage discounts
on both business and personal products and services, whether
this is cleaning services, security provision, mechanical
and electrical services or travel arrangements. These products
are provided by vendors which have been carefully screened
by the internal quality management team at Reliance Facilities
Management for product quality and service excellence.
Front Office Management
The front desk is the first point of contact of any organization.
Reliance facilities management has set standards for telephone
answering and visitor handling. Front office services are
provided keeping in mind the client’s corporate image
and utmost importance is given to ensure that the staff
manning the front desk are trained to project this image
to the public whether by phone or in person.
Space Planning
and Management
Through the implementation of benchmarked standards Reliance
Facilities Management helps organisations optimize space
utilization. Reliance has the capability to assist corporations
in renovation of their facilities and providing consultancy
to increase the usable space without having to invest in
real estate.
Travel Management
Reliance Facilities Management has systems and formats
to support the travel needs of an organisation. Whether
the requirement is for air, sea or road transport, we ensure
that accurate information is provided and travel requirements
are met in the simplest of ways. We have a stringent procedure
for short listing the agencies that would provide the travel
requirements of an organisation.
Inventory Management
Reliance Facilities Management has systems in place to
keep track of all materials utilised in an organisation.
This ensures that optimal levels of stock are maintained
and also prevents misuse of materials. Inventory management
monitors the organisations assets, stationary and all other
materials.
CONSULTANCY SERVICES
To help clients get FM solutions without disturbing their
existing structure, Reliance Facilities Management helps
organisations to re-engineer and streamline their operations
by providing consultancy services.
As part of our Facility Management capability the following
consultancy modules are also offered
Operations Management
As part of it’s consultancy services Reliance Facilities
Management will develop and implement facility management
strategies and assist it’s clients in meeting their
Regional real estate objectives. This approach is intended
to reduce medium term to long term operating costs and optimise
service levels for the business units of our clients.
Reliance Facilities Management will provide comprehensive
facility management consultancy services with a clear focus
on maximizing value. We will partner with our clients to
facilitate efficient Facility Management Services, provide
accurate accounting & reporting and lower operating
costs while maintaining high service levels.
By identifying the existing conditions and making an organisational
review, Reliance Facilities Management can improve operating
efficiencies, implement effective procedures, recommend
optimal staffing/tasking and realise cost savings.
Consultancy for operations covers systems and procedures
for the following services:
• Inventory Management
• Complaint tracking
• Planned Preventive Maintenance
• Formats for daily, weekly and monthly reports on
all operations
• Cleaning vendor Management
• Checklists for various service areas
• Performance tracking and analysis
Risk Management
The function of Risk Management is to reduce the
risk of loss and minimize its effects through:
• Identification of sources from which losses may
arise.
• Evaluation of the financial risk involved in each
exposure in terms of expected frequency, severity and impact.
• Treatment of risks by:
o elimination
o reduction or control
o transfer to others
o funding through the operation of a coordinated and effective
program
• Monitoring of results continuously and systematically
The consultancy services covered by Risk Management
would include:
• Safety
o Safety audit of the building
o Emergency planning and Disaster
Management
o Audit of Fire detection
and fighting systems
o Formulation of safety rules
o Formulation of EHS rules
and policies for occupants and contractors
• Insurance
o Evaluation of existing policies
o Insurance tracking and renewals
o Formulation of standard
insurance policy and recommendations
• Security
o Evaluation of security staff
o Training schedules for security
staff
o Formulation of security
registers to track movement of people and materials.
o Key Management
• Sinking fund
o Calculation of sinking funds
o Planning of capital expenses
for building maintenance
ISO Documentation
Reliance Facilities Management will apply its ISO documents
and systems to monitor the various operations of our clients.
ISO brings about change at the grass root level and changes
the culture and mindset of the people in an organization.
ISO documentation will assist in analyzing the data and
getting accurate details of the buildings maintenance and
operations.
ISO documents provide records for future reference and
aid in proper planning of maintenance activities and budgeting.
Benefits to Client:
• Quantified Service Levels
• Higher perceived Quality
• Greater customer demand
• Increased operational efficiency
• Improved management
• Reduced defect incidents in service delivery
Energy Management
The largest component of the maintenance costs are attributed
towards power consumption. This allows for substantial amounts
of saving by re-working the operational aspects of equipment
management.
Reliance facilities Management has detailed formats and
systems that help in the study of the energy costs of a
building. A detailed study will be conducted of every equipment
and component of the energy consumption. This will enable
us to ascertain the scope for reduction of energy consumption
by changing the mode of operations or by making changes
to the equipment. Detailed reports will be handed over stating
the costs involved for such changes and the savings that
can be achieve by implementing them. The report would also
contain details on the pay back period for such changes.
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